1. Definitions

In these Enterprise Terms:

• "T4L" means Transformation Leader LLC, trading as T4Leader

• "Customer" means the organisation, company, or institution purchasing T4L enterprise services

• "Users" means the employees, contractors, or beneficiaries of the Customer who are authorised to access T4L services under an Order

• "Order" means a signed agreement, purchase order, or confirmed enrolment that specifies the services, number of users, pricing, and duration

• "Services" means the enterprise services provided by T4L as specified in the Order, which may include Custom Organisational Journeys, Enterprise Workshops, LIFT Assessments, Transformation Readiness Diagnostics, Coaching for organisational clients, access to the T4L Partner App, and other enterprise programmes

• "Content" means all course materials, frameworks, tools, assessments, reports, and resources provided by T4L as part of the Services

• "Customer Data" means data, information, and materials provided by the Customer or its Users to T4L in connection with the Services

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2. Services and Orders

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2.1 Scope

T4L will deliver the services specified in the applicable Order. Each Order forms part of and is governed by these Enterprise Terms. In the event of a conflict between an Order and these Enterprise Terms, the Order takes precedence.

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2.2 Customisation

Where an Order includes a Custom Organisational Journey or bespoke programme design, T4L will work with the Customer to develop a programme aligned with the Customer's stated transformation objectives. The final programme scope will be confirmed in writing before delivery begins. Scope changes after confirmation may affect timeline and pricing and require written agreement from both parties.

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2.3 Access and User Management

The Customer is responsible for managing User access to T4L services. The Customer must designate a programme lead or plan manager who is T4L's primary point of contact and is responsible for managing enrolments, tracking participation, and communicating with T4L.

User access is limited to the number of users specified in the Order. Additional users may be added at the applicable per-user rate with written agreement. Users must not share login credentials or transfer access to persons not covered by the Order.

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2.4 Partner App

Where an Order includes access to the T4L Partner App, access is granted to the Customer's designated users for the duration of the Order. The Partner App provides access to organisational reporting, programme management tools, and T4L partner resources. The Customer agrees to use the Partner App only for its intended purposes in connection with T4L programmes.

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3. Customer Responsibilities

The Customer agrees to:

• Provide T4L with accurate information about the organisation's transformation objectives, team composition, and any specific requirements relevant to programme design

• Ensure that Users comply with T4L's community standards and Individual Terms of Use

• Designate a programme lead who will be available to coordinate with T4L throughout the engagement

• Provide timely feedback and approvals where required for custom programme development

• Ensure Users participate in good faith and with genuine intent to engage with the programme

• Maintain confidentiality of any proprietary T4L frameworks, tools, and materials shared as part of the Services

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4. Intellectual Property

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4.1 T4L Content

All T4L content, frameworks, methodologies, and materials including the LIFT Framework, programme curricula, assessment tools, and diagnostic instruments remain the intellectual property of Transformation Leader LLC. The Customer is granted a non-exclusive, non-transferable licence to use T4L Content during the Order Term solely for the purpose of participating in and implementing the agreed programme within the Customer's organisation.

The Customer may not reproduce, distribute, share externally, or use T4L Content to develop competing products or services. Custom materials developed specifically for the Customer may be agreed to be shared under different terms as specified in the Order.

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4.2 Customer Data

The Customer retains ownership of all Customer Data including organisational information, employee data, and transformation project information. The Customer grants T4L a limited licence to use Customer Data solely for the purpose of delivering the Services and producing programme reports. T4L will handle Customer Data in accordance with our Privacy Policy and applicable data protection laws.

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T4L may use aggregated and anonymised data from enterprise programmes for research, benchmarking, and product development purposes. This data will not identify the Customer or individual Users.

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5. Fees and Payment

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5.1 Fees

The Customer will pay T4L the fees specified in the applicable Order. Unless otherwise specified in the Order, invoices are payable within 30 days of the invoice date. Late payments will incur interest at the rate of 1.5% per month on the outstanding balance or the maximum rate permitted by applicable law, whichever is lower.

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5.2 Expenses

Where in-person delivery is agreed, reasonable travel, accommodation, and subsistence expenses for T4L facilitators will be invoiced to the Customer at cost. These will be agreed in advance as part of the Order where possible.

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5.3 Taxes

Fees are exclusive of applicable taxes including VAT, GST, or sales tax. The Customer is responsible for applicable taxes in their jurisdiction. T4L will include applicable US taxes on invoices where required.

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5.4 Non-Payment

T4L reserves the right to suspend or terminate access to Services if payment is more than 14 days overdue and the Customer has been notified of the overdue amount.

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6. Reporting and Data

For enterprise programmes, T4L will provide the Customer's programme lead with engagement and progress reports at intervals agreed in the Order. Reports may include participation rates, module completion, assessment results, and cohort engagement data. Reports will not include individual-level sensitive personal data beyond what is agreed with Users at enrolment.

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The Customer may use programme reports for internal purposes including L&D evaluation, ROI reporting, and HR planning. Reports may not be shared externally without T4L's written consent.

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7. Confidentiality

Both parties agree to keep confidential any non-public information received from the other party in connection with the Services. This includes T4L's pricing, methodologies, and programme design, and the Customer's organisational information, transformation plans, and internal data. Confidentiality obligations survive termination of the Order for a period of 3 years.

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Neither party will be in breach of this obligation for information that is publicly available, independently developed, or required to be disclosed by law.

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8. Term and Termination

8.1 Term

Each Order is effective from the start date specified in the Order and continues for the duration stated. Where no end date is specified, the Order continues until the programme is complete or either party gives 30 days written notice.

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8.2 Termination for Convenience

Either party may terminate an Order for convenience with 30 days written notice. If the Customer terminates for convenience, fees for services already delivered are non-refundable. Fees for services not yet delivered may be refunded at T4L's discretion depending on the circumstances.

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8.3 Termination for Breach

Either party may terminate an Order immediately by written notice if the other party commits a material breach and fails to remedy it within 14 days of written notice of the breach. T4L may terminate immediately if the Customer fails to pay amounts due, allows unauthorised use of T4L Content, or engages in conduct harmful to T4L's reputation or community.

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8.4 Effects of Termination

On termination, the Customer must cease use of T4L Content and return or destroy any proprietary T4L materials. User access to T4L platforms will be removed. Fees accrued prior to termination remain payable.

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9. Warranties and Disclaimers

T4L warrants that it will deliver the Services with reasonable skill and care and that the Services will substantially conform to the description in the Order. T4L does not warrant that participation in its programmes will achieve specific organisational or business outcomes. The effectiveness of digital transformation programmes depends significantly on organisational commitment, leadership engagement, and factors outside T4L's control.

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Except as stated above, T4L provides Services on an "as is" basis and excludes all other warranties to the fullest extent permitted by law.

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10. Limitation of Liability

To the fullest extent permitted by applicable law, T4L's total liability to the Customer for any claim arising from or in connection with an Order shall not exceed the total fees paid by the Customer to T4L under the relevant Order in the 3 months immediately preceding the event giving rise to the claim.

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Neither party shall be liable to the other for indirect, consequential, special, or punitive damages including lost profits, loss of business, or loss of data, whether in contract, tort, or otherwise.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

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11. Data Protection

Each party will comply with applicable data protection laws in connection with the Services. Where T4L processes personal data of the Customer's employees or Users, T4L acts as a data processor on the Customer's behalf for that processing. The parties will enter into a Data Processing Agreement where required by applicable law, including where the Customer is subject to GDPR, UK GDPR, or the South African POPIA.

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To request a Data Processing Agreement, contact info@t4leader.com.

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12. Force Majeure

Neither party will be liable for delays or failures in performance caused by circumstances beyond their reasonable control including natural disasters, government actions, power failures, internet outages, or other events outside the affected party's control. The affected party must notify the other promptly and make reasonable efforts to resume performance.

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13. Governing Law and Disputes

These Enterprise Terms are governed by the laws of the State of Texas, USA. Both parties agree to attempt to resolve any dispute through good faith negotiation before commencing legal proceedings. If a dispute cannot be resolved through negotiation within 30 days, it shall be referred to binding arbitration in Austin, Texas under the rules of the American Arbitration Association, or to the courts of Texas where arbitration is not appropriate.

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Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.

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14. General

• These terms together with the applicable Order constitute the entire agreement between the parties regarding the Services and supersede all prior discussions and agreements

• These terms may only be amended by written agreement signed by authorised representatives of both parties

• If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force

• T4L may subcontract delivery of services to qualified facilitators or partners but remains responsible for the quality of delivery

• The Customer may not assign its rights or obligations under these terms without T4L's prior written consent

 

15. Contact

Transformation Leader LLC

Email: info@t4leader.com

Enterprise enquiries: info@t4leader.com

Address: 5900 Balcones Drive, Suite 24510, Austin, TX 78731, USA