Service Description

AI customer-experience tools are now making thousands of micro-decisions every day on behalf of the leader's organisation what to recommend, when to escalate, how to handle complaints. This workshop is for transformation leaders who need to stay close to the customer reality their AI is shaping. Includes a structured review of the leader's own AI customer touch-points, with the question every leader needs to answer: what would the customer say if they knew the decision was made by software?