You do not scale it. You rebuild it. The pilot worked with 50 users because you gave them support, flexibility, and permission to work around the rough edges. You cannot give 5,000 users the same thing. So you have two choices: scale the pilot as-is and watch it collapse under the load, or redesign it for scale and accept that it will work differently than the pilot did. Most transformation leaders try to do both. That is why most scaled pilots fail. Deloitte's 2026 Tech Trends found that AI...